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    Q: Why should I choose SOONWELL?

    Soonwell is not only a Manufacture, with strict quality control, completed production line, stable raw materials and professional technologist, but also a Brandname, with superior service, great feedback from customers, good review on Amazon, local warehouses in Europe & America, etc,.

    Q: Where can I buy SOONWELL?

    Welcome to buy it on SOONWELLPHOTO.com or SOONWELL Amazon directly, or contact us freely at E: support@soonwell.com & T: 86-25-85805753

    SOONWELL is thankful if you interest to be the distributor or agent in your market. Please contact us at E: victorchen@soonwell.com & T: +86 18823 161292

    Q: When using the battery pack for the first time, what should I do?

    The lithium-ion battery has no memory effect. The battery pack can be recharged before being fully discharged. 

    To take advantage of the battery pack, it is recommended you charge and discharge the battery completely at initial use. 

    If you don’t use the battery for a long period of time, please charge and discharge the battery every 3 months. 

    The self-discharging of the lithium-ion battery can be neglected.

    Q: How to calculate the running time of batteries?

    Check the power consumption of the camera (or the equipments to be powered) and the capacity of your battery. For example, if the camera is 15W power consumption and your battery is 47Wh capacity, then the theoretical running time is 47Wh/15W=3.13 hours. Considering the power loss and the low power protection, the real running time is about half an hour less.

    Q: How to know our battery is fully charged:

    Method 1: four led lndicator lamps on the side of our battery are on and not flash

    Method 2: the indicator lamp on our adaptor charger is green. 

    Q: Does this battery already comes with the charger or do I need to buy it separately? 

    Charger is not included in the package, but we have 3 kinds of designed chargers for it, DC charging adapter, dual-charger & 4-port charger.

    Q4: How about he warranty?

    Two-year limited warranty while the following damages/issues are not covered under warranty:
    Batteries

    Any damage or breakdown caused by use, maintenance, or storage not according to the User Manual’s instructions, or disassemble, repair without authorization of SOONWELL.

    Battery performance declines, cannot be charged, or cannot be fully charged that caused by using third-party chargers.

    Battery capacity naturally decreased after a certain cycle times of charging and discharging.

    The capacity loss caused by over 6-month’s storage, and not charging the battery to re-active it during the period.

    Any damage caused by irresistible factors (such as earthquake, fire, lightning etc.) or human factors.

    Any damage or breakdown not caused by the product’s design, workmanship, or manufacturing quality, etc.

    Chargers

    Any damage or breakdown caused by use, maintenance, or storage not according to the User Manual’s instructions, or disassemble, repair without authorization of SOONWELL.

    Damage caused by input voltage beyond the limited range of AC 100V-240V.

    Any damage caused by irresistible factors (such as earthquake, fire, lightning etc.) or human factors.

    Any damage or breakdown not caused by the product’s design, workmanship, or manufacturing quality, etc.

    Lightings

    Any damage or breakdown caused by use, maintenance, or storage not according to the User Manual’s instructions, or disassemble, repair without authorization of SOONWELL.

    Any damage caused by powering the product with third-party power adaptors.

    Any damage caused by irresistible factors (such as earthquake, fire, lightning etc.) or human factors.

    Any damage or breakdown not caused by the product’s design, workmanship, or manufacturing quality, etc.